Terms, Conditions & Privacy Policies
Amended on 18/12/2023
Any questions or grievances with the statements below should be addressed before any transactions are made.
1.1 Cancellations
Cancellations MUST be made by phone or email. We DO NOT accept voicemail, text messages or social media messaging as notification of cancellation. If you wish to cancel your course for any reason you must provide at least 7 days notice prior to the first day of the start of your course. Any cancellations within 7 days will result in a loss of fees paid. If you wish to cancel any Full Licence courses there may be additional charges relating to the costs incurred by BUMPY Ltd when allocating your test(s). For more information please contact us. BUMPY Ltd may cancel training courses if the weather does not allow safe completion of the course. If that is so, notification will be given to the student as soon as possible before the start of the course. Any courses that are cancelled by BUMPY Ltd due to bad weather can be rebooked at no extra charge.
1.2 Rebookings
If you wish to rebook your course for any reason you must provide at least 7 days notice. Any re-booking requests within 7 days from the date of the course will result in a loss of fees paid. If you wish to rebook any Full Licence courses there may be additional charges relating to the costs incurred by BUMPY Ltd when allocating your test(s). For more information please contact us.
1.3 Refunds
Full refunds can be requested up to 7 clear days from the date of the course. If you wish to cancel your course and receive a refund you must provide at least 7 full days notice before the start of the first day of that course and you MUST also provide us with the receipt number. We WILL NOT offer a refund unless a valid receipt number can be provided. Return of payments must be made in the same way the original payment was received by BUMPY Ltd. If a valid receipt or proof of purchase cannot be provided then a refund may be offered in the form of gift vouchers that can be redeemed at a later point. However, BUMPY Ltd reserves the right to refuse a refund if no proof of purchase can be provided. Refunds may take up to 10 working days to appear back in your account. Full Licence courses that require BUMPY Ltd to pre-register candidates with the Driver and Vehicle Standards Agency (DVSA) can be refunded but may incur charges. If a course has been paid for by cheque a £5 charge will be incurred by the customer for any refunds.
1.4 Refunds of Online Payments
Due to the high charges incurred by BUMPY Ltd for all payments made online, refunds will only be offered up to 30 days from the date of payment. These 30 days will include weekends and bank holidays. Refunds may be subject to administration charges. If a payment has been allocated to a course then point 1.3 of BUMPY Ltd’s Terms of Business also applies.
1.5 Trials Park Membership
Members need to produce their valid membership card when signing in on the day they're riding. Members who do not have their card when signing in will have to pay the current Pay & Play non-member price before riding or will need to pay for a new membership. Lost/damaged/replacement cards will be treated as a new 12-month membership and charged as such.
2.1 Deposits
All deposits placed for training courses are non-refundable and only transferable under the terms of section 1.2 above.
3.1 Legal Requirements
BUMPY Ltd is a DVSA approved training centre. As such all activities carried out by BUMPY Ltd are governed by the DVSA. BUMPY Ltd has an obligation to complete all training courses to the guidelines set out by the DVSA. Part of that legal obligation is to ensure that all students meet the required legal standard. Students must be able to provide a valid UK licence at the start of any training or courses booked through BUMPY Ltd. If an “old style” paper licence is being provided then a valid passport must also be provided. Both the passport and the licence must be valid and in date. It falls to the student to ensure this is the case before the booking of any courses.
3.2 Relevant Documents
It is necessary that a valid UK driving licence be shown to the instructor on arrival. European licences will NOT be accepted. . It is important to check the photo card has not expired. If displaying a Paper style licence a valid, in date passport must also be provided. No other form of photographic ID will be accepted. A National Insurance number must also be provided so that we can check the licence on the DVLA website to make sure the student has the correct category and also to check for any endorsements or disqualifications. It is the responsibility of the student to make sure that the licence is valid before attending any of the training courses. If a valid licence cannot be provided the student may not be able to take part in the course resulting in a loss of course fees. For all DAS, A2 or any other FULL licence courses, a valid (category A) Theory test certificate must be produced alongside a valid UK drivers licence and CBT certificate. A motorcycle test cannot be taken if the student does not provide a valid UK drivers licence, CBT and Theory test certificate (unless otherwise informed by the DVSA/DVLA). Again the responsibility for producing such paperwork falls solely with the student.
3.3 Suitable Clothing
Students taking part in any training courses must wear suitable clothing that offers reasonable protection. If the instructor of the course feels that the clothing worn is inappropriate then that student may be asked to rebook. If this is the case then additional fees may be applicable. As of the 01/07/11 the DVSA have introduced new standards for all practical Motorcycle Tests. These new standards require any candidates taking a motorcycle test to wear protective clothing. Failure to wear suitable protective clothing will result in your test being cancelled and a loss of fees paid. Please contact BUMPY Ltd for more details.
4.1 Privacy
All information passed to BUMPY Ltd will be treated as confidential. As such no information will be shared with any other company or organisation. Certain information that may be seen to be relevant for future liaison with customers may be kept on record. BUMPY Ltd may then use this information to distribute marketing material. If you do not wish your details to be kept on any kind of record please make this known to the advisor you speak to. Private information such as credit card details will be disposed of once no longer of use. All data held meets the requirements set down in the Data Protection Act. BUMPY Ltd is compliant with the standards set out by the PCI DSS (Payment Card Industry Data Security Standards)
5.1 Offers and Discounts
BUMPY Ltd will often advertise promotional offers for courses and services. Discount codes/promo codes are only to be used with the products as advertised. Any abuse of these codes, or improper use, will result in either a payment shortfall having to be paid by you or your order will be cancelled and refunded, less an administration charge of £5 to cover fees. These offers will be governed by terms and conditions specific to the offer. These terms and conditions will be clearly marked alongside the offer. If you require further information about terms and conditions and presented offers please email BUMPY Ltd. It is important that you fully understand the terms governing any promotions offered by BUMPY Ltd before you enter into any kind of contractual agreement.
6.1 Gift Vouchers
Gift vouchers must be presented at the start of your course. BUMPY Ltd will retain the gift voucher. The vouchers are only to be used once. Failure to produce your gift voucher will result in your course being cancelled and all fees will be lost by the customer. A gift vouchers is a visual presentation of a previous transaction and is subject to the conditions set out in our terms of business. In the event of a cancellation of a booking and where a gift voucher has been purchased the gift voucher may be kept by the customer to be used at a later date (if complying with section 1.1). If a cancellation has taken place where a gift voucher has been used and notice complying with such statement has not been given then the customer will be liable for the outstanding balance. A record will be kept and payment must be taken before re-booking a course. All purchases made through BUMPY Ltd will adhere to our Privacy Policy. If you would like to know more please contact info@bumpy.org.uk
7.1 Course Agreements
All instructors currently registered with BUMPY Ltd are DSA Approved and have many years of riding experience. All students attending one of BUMPY Ltd courses must agree to follow the instruction of the appointed registered instructor (within reason). Any students that fail to meet this vital requirement may have their course cancelled. Course Agreements will need to be signed by the student before the start of their CBT course. In signing the course agreement you (the student) are agreeing to the statements set out in our terms of business. These Course Agreements will be kept by BUMPY Ltd as proof of attendance of any course.
8.1 Complaints
Complaints must be made in writing to BUMPY Ltd. If a resolution cannot be made between the customer and BUMPY Ltd the complaint will be passed to the Driving Standards Agency. The DSA will then act as a mediator between the customer and BUMPY Ltd. The DSA will not get involved with any complaints relating to contracts between the customer and BUMPY Ltd including payments and refunds.
10.1 Road Traffic Violations
Any persons in control of one of BUMPY Ltd’s vehicles take full responsibility of any violations regarding to road traffic laws. Relevant details will be passed to the appropriate authorities if requested. The student or person who the offence relates will also be informed.
10.2 Illegal/Inappropriate Behaviour
Any illegal or inappropriate behaviour displayed by the student whilst taking part in any training or courses may lead to that training session or course being cancelled without notice or refund and may also lead to further legal action. Any illegal or inappropriate behaviour will be documented by a member of staff.
11.1 Customer Vehicles
Any vehicles supplied by the customer for use on any training courses conducted by BUMPY Ltd will not be covered by BUMPY Ltd’s insurance policy. As such the responsibility falls with the customer to ensure that the vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. Proof of vehicle tax, or tax exemption, must also be provided. A valid MOT certificate must be shown to the instructor at the start of the course (if applicable). A letter of insurance and a relevant logbook (V5) must also be shown to the instructor at the start of the course. If the instructor feels that the motorcycle is not appropriate for use on the booked course the students will not be allowed to take part in the course.
12.1 Medication
If the student is taking any medication or requires glasses it is important to make sure that the instructor is aware of this. An eyesight check will be conducted at the start of some courses. Instructors are not permitted to administer any medication. If the instructor feels that the course cannot be completed safely due to medical reasons the student may have their course cancelled.
13.1 Online information we may collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
13.2 How we collect information online
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
13.3 Why we collect online information
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
13.4 How we store, use, share and disclose collected online information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
13.5 How we may communicate with online users
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
13.6 How we use cookies and other tracking tools
For more information on what cookies the Wix platform, that this website uses, are, please follow the link to
view what cookies may be stored on your computer
13.7 How you can withdraw your consent for collection, storage and deletion of information
If you don’t want us to process your data anymore, please contact us at info@bumpy.org.uk or send us mail to: BUMPY Ltd, Howden Clough Industrial Estate, Leeds Road, Birstall WF17 0JB.
13.8 Privacy Policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
13.9 Questions and contact details
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@bumpy.org.uk or send us mail to: BUMPY Ltd, Howden Clough Industrial Estate, Leeds Road, Birstall WF17 0JB.
Any questions can be emailed to info@bumpy.org.uk
